FAQs

Q: What makes Mineral Energy products different from other natural skincare brands?

Three things set us apart:

1. Pharmacist-Formulated: Our founder, Dr. Muna Alhammadi, is a licensed pharmacist who combines scientific rigor with botanical wisdom. Every ingredient is chosen with precision not marketing appeal.
2. Wild-Harvested Ingredients: We source organic and wild-harvested botanicals from pristine environments where plants develop their most potent healing properties.
3. Born from Real Need: Mineral Energy wasn’t created to fill a market gap, it was created when Dr. Muna couldn’t find anything to help her son’s severe eczema. That personal mission still drives everything we do.

Q: Are your products safe for babies and children?

Yes! Our products were originally created for Dr. Muna’s young son and are formulated to be gentle enough for even the most sensitive infant skin. We recommend patch-testing any new product on a small area first, as you would with anything new to your child’s routine.

Q: What ingredients do you NOT use?

We never use:

• Parabens
• Sulfates
• Synthetic fragrances
• Artificial colors
• Petroleum-based ingredients
• Phthalates
• Formaldehyde
• Harsh preservatives

Our philosophy is simple: if we wouldn’t use it on our own families, it doesn’t go in our products.

Q: Are your products organic?

We use certified organic ingredients wherever possible and supplement with wild-harvested botanicals sourced from pristine environments. Wild-harvested plants often contain higher concentrations of beneficial compounds because they grow in their natural habitat without human intervention.

Every ingredient and its source is listed on our product pages.

Q: Are Mineral Energy products natural and cruelty-free?

Yes, all Mineral Energy products are natural and cruelty-free. We never test on animals, and we’re committed to ethical practices throughout our supply chain.

Q: Do your products contain essential oils?

Some of our products contain therapeutic-grade essential oils for their beneficial properties and natural scent. We always list all ingredients, so you can check each product page for specifics. If you have sensitivities to certain essential oils, contact us and we’ll help you find the right products.

Q: How long until I see results?

This varies depending on your skin’s condition and the product you’re using. Many customers notice calmer, more comfortable skin within the first few days of use. For significant, lasting improvement, especially with conditions like eczema and diabetics we recommend consistent use for 2-4 weeks.

Q: Can I use Mineral Energy products with prescription medications?

Our products are designed to be gentle and complementary to most skincare routines. However, we always recommend consulting with your healthcare provider before combining with prescription medications, especially topical steroids or medicated creams.

Q: What if a product doesn’t work for me?

Everyone’s skin is unique, and we understand that not every product works for every person. That’s why we offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us for a full refund no questions asked.

We’d also love to hear about your experience so we can help you find a product that might work better for your specific needs.

Q: How should I store my products?

Store your Mineral Energy products in a cool, dry place away from direct sunlight. Because we use natural ingredients without harsh preservatives, proper storage helps maintain potency and extends shelf life.

Q: Do you offer free shipping?

Yes! We offer free standard shipping on all orders over AED 450 within UAE. Orders under AED 450 ship for a flat rate of AED 30.

Q: How long does shipping take?

Standard Shipping: 2-3 business days

You’ll receive tracking information via message once your order ships.

Q: Can I modify or cancel my order?

We process orders quickly to get your products to you as fast as possible. If you need to modify or cancel, contact us within 2 hours of placing your order and we’ll do our best to accommodate your request.

Q: Is Mineral Energy a sustainable brand?

Sustainability is central to who we are. We practice it through:

• Ethical Sourcing: Wild-harvested ingredients are gathered using sustainable methods that protect ecosystems
• Eco-Conscious Packaging: We’re continuously working to reduce plastic and use recyclable materials
• Small-Batch Production: We produce in small batches to minimize waste
• Carbon Consciousness: We’re actively working to reduce our carbon footprint

We’re not perfect, but we’re committed to continuous improvement.

Q: Who is Dr. Muna Alhammadi?

Dr. Muna Alhammadi is the founder of Mineral Energy and a pharmacist. She created the brand after developing natural solutions for her young son’s severe eczema when conventional products failed. Her pharmaceutical background combined with a mother’s determination shaped our approach: science-backed, nature-based, and always made with family in mind.

Q: How can I contact Mineral Energy?

We love hearing from our community! Reach us at:

• Email: info@mineralenergy.ae
• Social Media: Instagram @mineral.energy

Our team typically responds within 24 hours on business days.

Q: Does aromatherapy actually work for focus?

Yes. The connection between scent and brain function is well-documented. Your olfactory system is directly linked to the limbic system the brain region controlling emotions, memory, and cognitive function. Each oil in our blend is chosen for specific cognitive benefits backed by both traditional use and modern research.

Q: How quickly does it work?

The aromatic benefits begin immediately upon inhalation. Most users report feeling a subtle shift toward clarity within minutes. For full benefits, use consistently over time your brain will begin to associate the scent with focused states.

Q: Can I use it with coffee?

Absolutely. Many of our customers use Focus Roll-On alongside their morning coffee often finding they need less caffeine to achieve the same alertness. The blend provides calm focus that complements (rather than amplifies) caffeine’s effects.

Q: Is it safe for daily use?

Yes, when used as directed. The formula uses therapeutic-grade essential oils in safe concentrations. However, if you’re pregnant, nursing, or under medical care, consult your physician first. Discontinue use if skin irritation occurs.

Q: How long does one bottle last?

With typical daily use (2-3 applications), one 9ml bottle lasts approximately 4-6 weeks. Heavy users during exam periods may go through it faster.

Q: Can I use it during exams?

Yes! Many students apply it right before entering the exam room. The subtle scent won’t disturb others, and if you’ve been studying with it, the aroma can help trigger memory recall (scent-memory association).

Q: What if I don’t notice a difference?

Give it time and consistency. Use it during the same type of focused work for at least one week. If you’re not satisfied, we want to hear about it your feedback helps us improve.

Q: Does aromatherapy actually work for focus?
A: Yes, scent is processed by the limbic system, which directly affects emotion, memory, and cognitive function. Different aromas trigger different brain responses. Peppermint, for example, has been studied for its association with alertness and attention. While aromatherapy isn’t a medical treatment, many people find it genuinely supportive for focus and mood.

Q: What does SMARTS smell like?
A: SMARTS opens with a bright, cooling peppermint note, followed by uplifting citrus from bergamot, a refreshing eucalyptus middle, and grounding frankincense depth. It’s clean, sophisticated, and subtly invigorating not overpowering.

Q: Will my colleagues notice/be bothered by the scent?
A: SMARTS is designed for personal application to pulse points, not to fill a room like a diffuser. The scent is noticeable to you but subtle to others unless they’re quite close. Most customers report that colleagues ask “what smells so good?” rather than being bothered.

Q: How often can I use it?
A: You can reapply throughout the day as needed. Most people use it 2-4 times daily morning, afternoon slump, before important tasks, and during study sessions.

Q: How long does one bottle last?
A: With typical use (2-4 applications per day), a 9ml roll-on lasts approximately 4-6 weeks. Each roll takes just a few drops.

Q: Is SMARTS better than coffee for focus?
A: They’re different. Coffee provides caffeine stimulation; SMARTS provides aromatic stimulation. Many customers use both coffee for the caffeine, SMARTS for the mindful ritual and aromatherapy support. Unlike coffee, SMARTS won’t cause jitters, crashes, or sleep disruption.

Q: Is it safe for sensitive skin?
A: SMARTS uses sweet almond oil as a gentle carrier, and all essential oils are properly diluted. However, we recommend a patch test on a small area first if you have sensitive skin. Discontinue use if irritation occurs.

Q: Can I use it while pregnant or nursing?
A: We recommend consulting with your healthcare provider before using any essential oil product during pregnancy or while nursing. Some essential oils are not recommended during these times.

Q: Is it travel-friendly?
A: Absolutely! The 9ml roll-on is TSA-compliant, fits in any pocket or bag, and won’t leak. It’s designed for focus on-the-go.

Q: What if it doesn’t work for me?
A: Aromatherapy affects everyone differently. We recommend trying SMARTS consistently for at least a week to experience its full benefits. If you’re not satisfied, please reach out to our customer service team.

Q: Can I use SMARTS with other essential oils or products?
A: Yes, SMARTS can be layered with other products. However, if using other essential oils, be mindful of total essential oil exposure and ensure compatibility.

Q: When should I NOT use SMARTS?
A: Avoid nighttime use (it’s designed for alertness), and avoid application near eyes or on broken skin. Not recommended for children without healthcare provider guidance.

Q: What is MORNING Roll-On?
MORNING Roll-On is a natural aromatherapy blend designed for mornings. It combines four essential oils bergamot, rosemary, black pepper, and eucalyptus in a sweet almond oil base, delivered in a convenient roll-on format for easy application to pulse points.

Q: What does MORNING smell like?
MORNING has a bright, uplifting scent profile. The bergamot leads with sunny, citrusy notes like opening curtains on a bright day. Rosemary adds fresh, herbaceous clarity. Black pepper brings subtle warmth and spice. Eucalyptus finishes with clean, refreshing notes. Together, they create an invigorating, energizing aromatic experience.

Q: What are the ingredients?

• Sweet Almond Oil (Prunus dulcis) Carrier oil
• Bergamot Essential Oil (Citrus bergamia)
• Rosemary Essential Oil (Rosmarinus officinalis)
• Black Pepper Essential Oil (Piper nigrum)
• Eucalyptus Essential Oil (Eucalyptus globulus)

That’s it. No synthetics, no artificial fragrances, no fillers.

Q: How big is the bottle?
MORNING comes in a 9ml roll-on bottle. This provides approximately 100+ applications, depending on how generously you apply.

Q: Is MORNING natural?
Yes. MORNING contains only natural essential oils in a sweet almond oil base. No synthetic fragrances, artificial ingredients, or preservatives.

Q: How do I use MORNING Roll-On?
Roll MORNING onto pulse points wrists, behind ears, neck, and/or collarbone. If applied to wrists, cup your hands over your nose and breathe deeply 3-5 times to enhance the aromatic experience. That’s it 10 seconds to a brighter start.

Q: Where are the best places to apply?

• Wrists For continuous aromatherapy throughout the morning
• Behind Ears Close to your nose for maximum scent enjoyment
• Neck Body warmth helps release the aroma
• Collarbone  For subtle all-day aromatic lift

Q: When should I use MORNING?
MORNING is designed for, well, mornings! Best times include:

• Right when your alarm goes off (before checking your phone!)
• After your shower on warm skin
• During your commute
• Before a morning workout
• Midday when you need a brightness refresh

Q: Can I use MORNING at night?
We don’t recommend it. MORNING is formulated with uplifting, energizing oils like rosemary and eucalyptus. 

Q: How often can I apply MORNING?
As often as you like! Many people apply once in the morning, and again midday for a refresh. There’s no limit use it whenever you want that bright, uplifting experience.

Q: Can I use MORNING with coffee?
Absolutely! MORNING isn’t meant to replace your coffee it’s meant to complement it. Many people apply MORNING while their coffee brews. The aromatherapy experience works beautifully alongside your morning cup.

Q: What will I experience when using MORNING?
When you apply MORNING and breathe in the aroma, you’ll notice a bright, uplifting sensory experience. The citrusy bergamot hits first, followed by clarifying rosemary, warming black pepper, and refreshing eucalyptus. Many people describe it as “like sunshine” or “like a breath of fresh air.” The scent creates an immediate shift in how the morning feels.

Q: How long does the scent last?
The aromatic experience is most intense in the first 30-60 minutes after application. A subtle scent often lingers for 2-4 hours, depending on your skin, activity level, and application area. Reapply as desired.

Q: Will MORNING make me a morning person?
Let’s be honest: MORNING won’t magically transform you into someone who loves 5am wake-ups. But it will make mornings feel a little brighter, a little more manageable, a little more worth showing up for. Sometimes that shift is exactly what you need.

Q: Is MORNING like an energy drink?
Not at all. Energy drinks work through caffeine and stimulants creating a jolt followed by a crash. MORNING works through aromatherapy creating a sensory experience that shifts your mindset. There’s no caffeine, no jitters, no crash. Just a bright, uplifting scent that makes mornings feel more possible.

Q: Is MORNING safe for my skin?
MORNING is formulated with a gentle sweet almond oil base that makes it comfortable for most skin types. However, essential oils can cause sensitivity in some people. We recommend testing on a small area first. Discontinue use if irritation occurs.

Q: Can I use MORNING if I’m pregnant or nursing?
Please consult your physician before using MORNING if you’re pregnant, nursing, or under medical care.

Q: Are there any areas I should avoid?
Avoid contact with eyes and facial skin. MORNING is designed for pulse points like wrists, neck, behind ears, and collarbone not for full-body application.

Q: Is MORNING safe for children?

MORNING is formulated for adult use. Keep out of reach of children.

Q: How should I store MORNING?
Store MORNING at room temperature, away from direct sunlight. 

Q: What does TIMELESS feel like when applied?

You’ll feel an immediate cooling sensation from the peppermint oil that satisfying, refreshing feeling on your skin. As you massage it in, the cooling mellows into a comfortable warmth, and the calming aroma of lavender rises. Many people describe the overall experience as “soothing” and “comforting.”

Q: What does TIMELESS smell like?

TIMELESS has a fresh, balanced aromatherapy scent. The dominant notes are cooling peppermint and calming lavender, with a subtle floral undertone from geranium. It’s pleasant and not overpowering suitable for use even in professional settings.

Q: How often can I use TIMELESS?

You can use TIMELESS as often as you enjoy it throughout the day. Many people apply it several times daily morning, midday, and evening. There’s no limit, so use it whenever you want that moment of aromatic comfort.

Q: Is TIMELESS suitable for sensitive skin?

TIMELESS is formulated with sweet almond carrier oil, which is gentle on most skin types. However, essential oils can cause reactions in some people. We recommend a patch test on your inner wrist before full use if you have sensitive skin.

Q: Can I use TIMELESS during pregnancy?

We recommend consulting with your healthcare provider before using any essential oil products during pregnancy or nursing.

Q: How long does one bottle last?

With typical daily use (several applications), one 9ml roll-on lasts approximately 3-6 weeks, depending on how much you apply per use.

Q: Is TIMELESS safe to use before bed?

Yes! Many people use TIMELESS as part of their evening wind-down routine. The lavender aroma is traditionally associated with relaxation, making it a lovely addition to bedtime rituals.

Q: Does TIMELESS stain clothes?

TIMELESS is oil-based, so we recommend allowing it to absorb before dressing. The sweet almond carrier is light and typically doesn’t stain, but letting it absorb fully is the safest approach.

Q: How is TIMELESS different from other aromatherapy roll-ons?

TIMELESS is purposefully formulated with four complementary essential oils not just randomly combined scents. The blend is designed for the complete sensory experience it creates: cooling sensation, calming aroma, and aromatic balance. Plus, we’re transparent about exactly what’s inside and why.

Q: What does BREATH Roll-On feel like?

Upon application, you’ll feel an immediate cooling sensation from the eucalyptus and peppermint oils. As the oils warm with your body heat, the cooling mellows into a pleasant, refreshing feeling. Many people describe it as “awakening” or “invigorating.” The scent is fresh, clean, and botanical.

Q: How strong is the scent?

BREATH has a noticeable but not overpowering scent. It’s designed for personal aromatherapy you’ll enjoy it, but it won’t fill an entire room or bother colleagues nearby. The intensity fades naturally over 1-2 hours, though the cooling sensation lingers.

Q: How often can I use it?

You can use BREATH as often as you enjoy it throughout the day. Many people apply it 2-4 times daily morning, midday, and evening but there’s no limit. Listen to your preferences and use whenever you want that refreshing sensation.

Q: Is it safe for sensitive skin?

BREATH is formulated with sweet almond carrier oil, which is gentle on most skin types. However, essential oils can cause reactions in some people. We recommend a patch test on your inner wrist before full use if you have sensitive skin.

Q: Can I use it during travel?

Absolutely! The 9ml size is TSA-compliant for carry-on bags. Many people enjoy using BREATH during flights for a personal aromatherapy experience in the dry cabin environment.

Q: How is this different from other aromatherapy products?

BREATH is specifically blended for a refreshing, invigorating sensory experience. The four-oil combination creates a complex aromatic profile with an immediate cooling sensation. The roll-on format offers precise, mess-free application that’s more controlled than sprays or diffuser oils.

Q: How long does one bottle last?

With typical daily use (2-4 applications), one 9ml roll-on lasts approximately 4-8 weeks. Usage varies based on how much you apply per use.

Q: Is it safe during pregnancy?

We recommend consulting with your healthcare provider before using any essential oil products during pregnancy or nursing. Some essential oils are not recommended during pregnancy.

Q: Does it stain clothes?

BREATH is oil-based, so we recommend applying to skin rather than fabric. The sweet almond carrier is light and typically absorbs without staining, but allowing it to dry before dressing is recommended.

Q: What does EarthRoot Soothing Oil feel like?
You’ll experience a gentle warming sensation from the ginger, followed by a refreshing coolness from the eucalyptus. The frankincense adds a grounding, calming quality to the overall experience. Many describe it as “a warm hug that helps you breathe.”

Q: How often can I use EarthRoot?
You can use EarthRoot as often as needed morning, evening, or whenever your body is asking for comfort. Many people incorporate it into their daily routine, especially after physical activity or before bed.

Q: Is EarthRoot safe for sensitive skin?
EarthRoot is formulated with gentle, natural ingredients. However, if you have sensitive skin or nut allergies (sweet almond oil is derived from almonds), we recommend performing a patch test on a small area before full use.

Q: Where should I apply EarthRoot?
EarthRoot is designed for external use on the body shoulders, neck, back, legs, arms, and feet. Avoid the face, eyes, and any broken or irritated skin.

Q: Can I use EarthRoot during pregnancy or while nursing?
No, We do not recommend using EarthRoot during pregnancy or while nursing.

Q: Does EarthRoot have a strong scent?
EarthRoot has a natural, botanical aroma warming ginger, fresh eucalyptus, and earthy frankincense. It’s noticeable but not overpowering, and many find the scent itself to be part of the relaxation experience.

Q: How long does a bottle last?
With regular use, a 50ml bottle typically lasts 4-6 weeks, depending on how much you apply per session.

Q: Can EarthRoot replace medical consultation?
No. EarthRoot is a wellness product designed to support comfort and relaxation as part of a self-care routine. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you’re experiencing persistent discomfort, please consult a qualified healthcare professional.

Q: How long until I see results?
Olfactory recovery varies greatly from person to person. Clinical studies typically follow participants for 4-6 months of consistent twice-daily practice. Some people notice subtle changes within weeks; others take longer. Patience and consistency are key.

Q: Will this definitely work?We can’t promise outcomes everyone’s recovery journey is different. What we can offer is a science-informed approach that research suggests may support olfactory recovery when practiced consistently over time.

Q: I’ve tried essential oils before with no luck. How is this different?
This isn’t about smelling for pleasure, it’s a structured training protocol. The difference is in the method: specific scent categories, a consistent sniffing technique, mindful focus, and daily repetition over months.

Q: Can I use oils I already have?For best results, we recommend using oils specifically selected for their distinct scent categories. Our kit includes citrus, floral, herbal, and camphoraceous oils chosen for contrast and clarity, which is essential for effective training.

Q: Is this safe?
Our oils are for aromatic training only, never ingest or apply undiluted to skin. Keep away from eyes and children. If you’re pregnant, nursing, or have medical conditions, consult a healthcare professional before use.

Q: What if I can’t smell anything at all during training?
That’s completely normal and expected for many people, especially in the beginning. The practice is about engaging your olfactory system through the ritual itself, even if you can’t perceive the scent yet. Many people report progress even after months of “smelling nothing.”

Q: Can I use the Roller Ball without the Soothing Oil?

Absolutely. The Roller Ball works effectively on its own for dry massage therapy. However, pairing it with EarthRoot Soothing Oil enhances the glide, allows for smoother application, and adds the therapeutic benefits of our natural botanical blend. For the full spa-like experience, we recommend using them together but the choice is always yours.

Q: How long does the hot or cold temperature last during a session?

The temperature typically holds for 5-10 minutes, depending on room conditions and the intensity of your massage. For longer sessions, you can re-warm or re-chill the roller ball as needed. Most people find that 5-7 minutes per area is the sweet spot for effective relief without overdoing it.

Q: Is the Roller Ball safe for sensitive skin or conditions like arthritis?

Yes, the Roller Ball is designed for gentle, customizable pressure you control the intensity. For sensitive skin or conditions like arthritis, start with light pressure and moderate temperatures (avoid extreme heat or cold). If you have a specific medical condition, we always recommend consulting your healthcare provider before starting any new therapy routine. Listen to your body it knows best.

Q: Is Soft Cream safe to use on my newborn’s skin?
Absolutely. Soft Cream is formulated with 100% natural, minimally processed ingredients specifically chosen for their gentleness. It’s free from parabens, synthetic fragrances, and harsh chemicals, making it safe for even the most delicate newborn skin. We always recommend a small patch test first, especially if your baby has known sensitivities or allergies.

Q: Can I use this cream if I have nut allergies?
A: Shea butter is derived from the shea tree nut, so if you or your baby have a nut allergy, we recommend consulting your healthcare provider before use. To be safe, apply a small amount to a discreet area and wait 24 hours to check for any reaction.

Q: Will Soft Cream feel greasy or heavy on my skin?
A: Not at all! While Soft Cream is rich and deeply nourishing, our formula is designed to absorb beautifully within 30-60 seconds, leaving skin feeling silky soft never greasy or sticky. It’s perfect for everyday use under clothing or as a luxurious overnight treatment.

Q: Why is Dream Cream so thick? Is that normal?

Absolutely, the thickness is intentional and essential. Dream Cream is a barrier cream, not a lightweight lotion. That substantial texture is how it achieves its remarkable 60.6% occlusion factor (blocking moisture loss). The beeswax and natural oils create a protective seal that stays on your skin, working for hours instead of evaporating in minutes. Pro tip: warm it between your palms for 10-15 seconds before applying, and it spreads beautifully.

Q: I noticed slight grittiness when I first applied it. Is something wrong?

Not at all, this is actually a sign of quality. The slight texture you’re feeling is the natural beeswax, shea butter and unrefined coconut oil particles. Once you warm the cream by rubbing between your palms or on your skin, these melt completely and the cream becomes silky smooth. This happens because we don’t over-process our ingredients, preserving their full nutritional benefits.

Q: How long until I see results?

Most users notice improved hydration and comfort within the first few applications. However, for significant improvement in chronic conditions like eczema, expect 2-4 weeks of consistent daily use. Natural products work differently than steroid creams, steroids suppress symptoms quickly but don’t address the underlying barrier damage. Dream Cream supports genuine healing, which takes time but creates sustainable results.

Q: Is Dream Cream safe for my baby/child?

Yes. Dream Cream contains only 100% natural ingredients with no synthetic fragrances, harsh preservatives, or questionable chemicals. It’s been used on children over one year old since its creation (Dr. Muna originally formulated it for her young son). However, as with any new product, we recommend a small patch test first, especially for very young babies or children with severe sensitivities.

Q: Can I use Dream Cream on my face?

You can, but Dream Cream is formulated as a therapeutic barrier cream rather than a daily facial moisturizer. It’s thick and occlusive by design. For facial eczema patches or very dry facial skin, it works well applied at night as a treatment. For daily facial use, especially under makeup, you may prefer a lighter formula. Many customers use Dream Cream for body and hands, and a lighter moisturizer for face.

Q: I’m diabetic. How should I use Dream Cream?

Dream Cream is excellent for diabetic skin care, particularly for feet and areas prone to dryness and cracking. Apply generously to feet (especially heels), hands, and any dry areas nightly. The strong barrier protection helps prevent the dangerous cracks that can lead to infections, a serious concern for diabetics. For feet, apply before bed and wear cotton socks for best results. Important: Dream Cream is preventative care. If you have existing wounds or infections, please seek medical treatment first.

Q: Will Dream Cream stain my clothes or sheets?

Dream Cream absorbs well and shouldn’t stain, but because it’s oil-based and designed to stay on skin, we recommend letting it absorb for 15-20 minutes before contact with fabrics, or wearing cotton pajamas/socks over treated areas at night. The natural oils may leave slight marks on delicate fabrics if applied heavily immediately before contact.

Q: Why does the color vary slightly between batches?

We use unrefined, minimally processed shea butter that retains its full nutritional profile. Natural shea butter varies in color from ivory to light yellow-green depending on the harvest and processing. This variation is actually a sign of authenticity heavily refined shea butter is uniformly white but has lost many of its beneficial properties. Your cream’s effectiveness is not affected by these natural color variations.