TERMS & CONDITIONS
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Mineral Energy policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
www.mineralenergy.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
PRIVACY POLICY
MINERAL ENERGY is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all. MINERAL ENERGY uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from MINERAL ENERGY only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards.
SECURITY POLICY
When purchasing from MINERAL ENERGY your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre INFO@mineralenergy.ae
USE OF PRODUCTS
All of the products purchased from this Web site should be used in accordance with the manufacturer’s instructions, precautions and guidelines. MINERAL ENERGY cannot assume responsibility for any, damage, loss or injury arising from their use.
MINERAL ENERGY is not reasonable for individual reactions or irritations a product may cause, we encourage you thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact our customer service team if you require further information on any product before purchase – INFO@mineralenergy.ae
Sign up Offer – we hope you take advantage of our 1 time sign up code to receive 10% off your first purchase. Please note this offer is not valid with any other coupon/offer ( including GWP, Free Shipping offers or Online Gift Vouchers )
CUSTOMER SERVICE POLICY
As an organic personal care products committed to providing you with the best in emerging and specialist natural brand, we pride ourselves on providing exceptional customer service and quality organic personal care products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund. If for any reason we are unable to dispatch your order we will notify you within 2 business days.
REFUND POLICY
Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact. If for any reason you’re dissatisfied with your purchase, we will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Please be aware that due to hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. You can choose between a refund or exchange where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
If in the unlikely event you receive a faulty item or an item that you have not ordered please EMAIL US within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.
Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a saleable condition to MINERAL ENERGY NATURAL PRODUCTS, Abu Dhabi, United Arab Emirates.
Returns are to be received by MINERAL ENERGY within 7 days of the returns approval. Any refunds will be credited to the original method of payment. Shipping costs will not be refunded.
Refunds will be done only through the Original Mode of Payment.
PUBLIC HOLIDAYS
MINERAL ENERGY does not ship on United Arab Emirates Public Holidays
DISCLAIMER
MINERAL ENERGY endeavors to provide accurate material on its web site, however gives no warranty concerning the accuracy of the material provided by this service. MINERAL ENERGY reserves the right to change pricing and end any special promotions published on this Website at any time and without prior notice. All items featured on this Website contain descriptions and specifications provided by the manufacturers. MINERAL ENERGY does in no way guarantee the accuracy of this material. Pictures on this Website are for illustrative purposes only.
English 
Arabic